After-Sales Service
Thank you for shopping with Lalaland! We take pride in our handmade squishy toys, and your satisfaction is our top priority. If you have any questions about your order, please don't hesitate to contact us — we're always here to help.
Return Policy
- Change of Mind: We offer a 14-day return policy. If you change your mind, you can return your item within 14 days of receipt, provided it is in its original, unused condition with all tags and packaging intact. Please note that return shipping costs for change-of-mind returns are the responsibility of the customer.
- Damages & Issues: Please inspect your order immediately upon arrival. If your item arrives defective, damaged, or if you receive the wrong item, please contact our customer service team within 72 hours of delivery. We will quickly evaluate the issue and make it right at no cost to you.
For complete details on non-returnable items and the refund process, please refer to our full
Contact Us For any after-sales assistance, please reach out to us with your order number and, if applicable, photos of the issue:
- Email: support@lalalandmade.com
- Business Hours: Monday – Friday, 9:00 AM – 6:00 PM